Quick Fixes for Microsoft Authenticator Not Prompting (iPhone | Android)

Quick Fixes for Microsoft Authenticator Not Prompting (iPhone | Android)


Info
IPHONE

Notes

βœ… Note: Supported iOS Versions for Microsoft Authenticator (2025)
iOS 16 and newer are fully supported.
Microsoft recommends using the latest iOS version and latest Authenticator app version to avoid issues2.
Older versions (iOS 15 and below) may experience limited functionality or lack support for newer features like passwordless sign-in.

πŸ“±Quick Fixes for Microsoft Authenticator Not Prompting

  1. Restart the iPhone
    • Hold the power button and slide to power off.
    • Turn it back on after 10 seconds.
  2. Check Notifications
    • Go to Settings > Notifications > Authenticator
    • Make sure:
      • Allow Notifications
         is ON
      • Lock Screen
        , Notification Center, and Banners are enabled
  3. Check Internet Connection
    • Make sure Wi-Fi or mobile data is working.
    • Try switching between Wi-Fi and cellular.
  4. Update the App
    • Open the App Store
    • Search for Microsoft Authenticator
    • Tap Update if available
  5. Disable Focus / Do Not Disturb
    • Swipe down from the top right
    • Make sure Focus or Do Not Disturb is OFF
  6. Open the Authenticator App
    • Sometimes opening the app manually triggers the prompt.
Info
ANDROID
Notes

NOTE: βœ… Supported Android Versions

  • Android 8.0 (Oreo)
     and newer
  • Android 14.0 and higher
     is recommended for full feature support, including passkey creation 
  • Devices running Android 7.x or older may experience limited functionality or complete incompatibility 

πŸ“±Quick Fixes for Microsoft Authenticator on Android

  1. Restart the Phone
    • Power off and back on to clear temporary glitches.
  2. Check Notifications
    • Go to Settings > Apps > Authenticator > Notifications
    • Make sure Allow Notifications is ON
    • Enable Sound, Pop-up, and Lock Screen alerts 
  3. Turn Off Battery Optimization
    • Go to Settings > Battery > Battery Optimization
    • Find Authenticator and set it to Don’t optimize 
  4. Check Internet Connection
    • Switch between Wi-Fi and mobile data to test connectivity 
  5. Update the App
    • Open Google Play Store
    • Search for Microsoft Authenticator
    • Tap Update if available 
  6. Check Date & Time Settings
    • Go to Settings > System > Date & Time
    • Enable Automatic date & time and Automatic time zone 
  7. Clear Cache (Optional)
    • Go to Settings > Apps > Authenticator > Storage
    • Tap Clear Cache (avoid clearing data unless necessary) 
  8. Open the App Manually
    • Sometimes opening the app triggers the prompt.


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